Privacy Policy

1. Introduction

Craft Kala (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Policy explains what information we collect, how we use it, and your rights.

2. Information We Collect

• Personal Data: name, email address, phone number, shipping address, payment details (collected only during purchase).
• Usage Data: pages visited, product interactions, device & browser details.
• Cookies & Tracking: small files stored in your browser to personalize your experience and analyze site traffic.

3. How We Use Your Information

• Process and fulfill orders
• Manage seller subscriptions and payouts
• Provide customer support via phone, WhatsApp, email
• Improve our website and personalize content
• Send transactional, shipping, and promotional communications (you may opt out)

4. Sharing & Disclosure

We may share your data with:

• Payment processors (for order payments)
• Shipping partners (to deliver your purchases)
• Analytics providers (to understand site usage)

We do not sell or rent your personal data to third parties.

5. Data Security

We implement industry-standard measures (encryption, secure servers) to protect your data. However, no method is 100% secure—use strong passwords and keep them private.

6. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, and resolve disputes.

7. Your Rights

• Access, update, or delete your personal data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us below.

8. Third-Party Links

Our site may contain links to external sites. We are not responsible for their privacy practices; please review their policies separately.

9. Children’s Privacy

We do not knowingly collect data from children under 18. If you believe we have inadvertently done so, please contact us to remove it.

10. Changes to This Policy

We may update this Policy; changes will be posted here with a revised “Effective Date.” Continued use after changes constitutes acceptance.